Firstly, the item didn't come with a power supply, so I had to wait while one showed up, but no biggie.The real problem is after only 15 months of barely any use (like 1 phone call a week!) this phone just made a horrible screaming noise, then died and won't power back on, so fully dead.THIS PHONE WAS JUNK!

Be aware that this unit does not come with a power supply. Which is not stated in the product description. Also, it has no directions on how to get started and use the features of the system, nor any indication of where to find the information.

The hardware is as expected from a major manufacturer, and the features are expansive for something at this price point. There can be a catch... at least in regard to using Poly phones with Google Voice for Workspace. Google requires that the firmware is at a certain minimum: 8.1.4.1453. Unfortunately, the two phones we purchased (two different vendors) were shipped with 8.0.0.15602 firmware. When you follow the directions to onboard the phone and the firmware out of date the phone fails to "provision"... but nothing more. It is surprisingly difficult to update the firmware although, once done, it works well. BOL!

If you didn’t realize it doesn’t come with a plug at this point you’re taking out your not paying attention on this phone. I’ve got it set up with zoom and want to get another for my office.

The setup is really easy and users doesn’t need a training to start using it. Nice device for a small office